Cartier International Intervention Guarantee

Mandatory Statutory Rights: Our goods and services may come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

•to cancel your service contract with us; and
•to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

The Mandatory Statutory Rights apply only to products repaired/serviced in Australia and presented for guarantee intervention in Australia.

If you seek to rely on your Mandatory Statutory Rights under the Australian Consumer Law in relation to a defect in goods supplied or services provided, you may be entitled to recover any reasonably foreseeable loss or damage that results from the defect. This may include the costs associated with transporting the watch to Richemont Australia Pty Ltd, a Cartier boutique, Cartier authorized retailer or Cartier after-sales service centre.

The below Cartier International Repair Guarantee gives you further benefits, which are in addition to your rights and remedies under the Australian Consumer Law and any other laws in relation to the services.

In Australia, the Cartier International Repair Guarantee is given by:

Richemont Australia Pty Ltd
PO Box 4780
Sydney, NSW 2001
Tel: 1.800.13.0000
Email: customerservice.oceania@cartier.com

And a claim under the Cartier International Repair Guarantee may be lodged in person at a Cartier Boutique or a Cartier authorized retailer in Australia, or sent to:

After-sales Service Centre
GPO Box 4966
Sydney, NSW, 2001
Tel: 1.800.13.0000
Email: customerservice.oceania@cartier.com

The Cartier International Repair Guarantee is totally independent of the Cartier Guarantee for Australia or Limited Warranty given with your purchase.

Cartier International Repair Guarantee (only for watches, clocks, pens, lighters and eyewear):

Each intervention on your product is performed in compliance with the highest standards of the art and is guaranteed during 12 months, (for watches only: 24 months for a complete service and/or restoration service), from the date of repair stated on your repair documents against any defect on the intervention found by our technical service, subject to the exclusions mentioned hereunder. The present CARTIER International Repair Guarantee covers the intervention as defined in your repair documents only and does not apply for any other services.

Your Cartier International Repair Guarantee is not a service contract and does not cover, notably:

For watches, clocks, pens, lighters and eyewear:

- Defects or damages resulting from misuse or negligence, or from accident;
- Defects or damages caused by improper use (knocks, dents, crushing etc.), alterations, tampering, dismantling or unauthorized modifications or repairs, as well as services, works and repairs performed by anyone other than a Cartier boutique, a Cartier authorized retailer or a Cartier after-sales service centre, or caused by the use of components and/or accessories other than those recommended by Cartier;
- Products where the serial number originally imprinted on the product is removed or not clearly legible, or where any part of the original product or any original number has been removed, changed, altered, replaced, erased or defaced;
- Routine maintenance and cleaning, as well as the consequences of the normal wear and tear and ageing of the product.

For watches and/or clocks only:

- battery replacement whereas a complete service was recommended by CARTIER;
- crushing to the case, crystal,
- bracelet or strap

Please note also that the CARTIER International Repair Guarantee is not applicable in the event necessary interventions recommended by CARTIER are not performed upon your specific request.

In order to benefit from the Cartier International Repair Guarantee, you are required to present the service certificate duly completed, dated, stamped and signed by any Cartier boutique, Cartier authorized retailer or Cartier after-sales service centre and/or the original intervention invoice and/or repair documents. Please be certain to retain your intervention invoice and/or repair documents at all times. You are responsible for transportation costs, including but not limited to postage, insurance and packing materials. We recommend that any shipment to us include certified delivery and insurance. Upon expiration of the guarantee period, any service/repair will be subject to a service charge.

Only Cartier boutiques, Cartier authorized retailers or Cartier after-sales service centres are entitled to provide guarantee services as defined herein. For more information and a complete list of Cartier boutiques, Cartier authorized retailers or Cartier after-sales service centres, please consult the Cartier website www.cartier.com, or ask the Cartier boutique, Cartier authorized retailer or Cartier after-sales service centre indicated in the booklet that accompanies your watch or indicated on your original intervention invoice and/or repair documents.

Should your watch following the intervention prove defective, you may obtain international guarantee service by bringing or sending the watch to your Cartier boutique, Cartier authorized retailer or Cartier after-sales service centre, and, provided you have complied with this Cartier International Repair Guarantee, Cartier will, at its sole discretion, carry out the intervention again or perform a further intervention to remedy any defect on the first intervention.

The present Guarantee is granted by Cartier and is in addition to any other legal rights you could have based on the relevant national legislation; the present Cartier International Repair Guarantee does not interfere with such rights.

Please note that the present Cartier International Repair Guarantee, the intervention invoice and/or repair documents shall not be construed as a certificate of authenticity.